Last Updated: May 2026Ramos James Law, PLLC ("Ramos James," "Firm," "we," "us," or "our") respects your privacy and is committed to protecting the information you provide through our website, communications, and legal intake processes.This Privacy Policy explains what information we collect, how we use it, and the choices available to you regarding your information.
Information We Collect
We may collect information that you voluntarily provide, including:
Name
Email address
Telephone number
Mailing address
Information about accidents, injuries, insurance claims, or legal matters
Documents, photographs, and other materials you choose to provide
Communications sent through contact forms, intake forms, email, text messages, or telephone calls
We may also automatically collect certain information about your use of our website, including:
IP address
Browser type
Device information
Pages viewed
Date and time of visits
Referring websites
General location information
No Attorney-Client Relationship
Submitting information through our website, contact forms, intake forms, email, text messages, telephone calls, or other communications does not create an attorney-client relationship.An attorney-client relationship is formed only through a written engagement agreement signed by both you and the Firm.Please do not send highly sensitive, confidential, or time-sensitive information unless specifically requested by the Firm.
How We Use Information
We may use information to:
Evaluate potential legal matters
Contact prospective clients
Provide legal services
Respond to inquiries
Improve our website and services
Measure marketing effectiveness
Conduct internal business operations
Comply with legal obligations
Send communications and updates to individuals who have requested information or services
Call Recording, Transcription, and Analysis
Telephone calls with the Firm may be monitored, recorded, transcribed, and analyzed for quality assurance, training, operational efficiency, intake evaluation, client service, and other business purposes.By communicating with the Firm by telephone, you acknowledge and consent to such recording and processing where permitted by applicable law.
Technology and Artificial Intelligence Tools
The Firm may use technology tools, including automated systems and artificial intelligence tools, to assist with intake review, communications, call analysis, record review, quality assurance, operational processes, and client service.These tools assist Firm personnel and do not replace professional legal judgment.
Cookies and Tracking Technologies
Our website and service providers may use cookies, pixels, web beacons, and similar technologies to:
Analyze website traffic
Understand visitor behavior
Measure advertising effectiveness
Improve website performance
Support marketing and remarketing activities
You may adjust your browser settings to limit or disable cookies; however, some website functionality may be affected.
Third-Party Service Providers
We may use third-party service providers to support our operations, including providers of:
Website hosting
Website analytics
Call tracking
Call recording and transcription
Email communications
Advertising and marketing services
Technology and business operations tools
These providers may have access to information only as necessary to perform services on our behalf.
Google Signals and User Data Usage Disclosure
We use Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies to help us analyze how visitors use our site. We have enabled Google Signals, which allows Google Analytics to collect additional information about users who are signed into their Google accounts and have consented to this data collection. This includes data such as end user location, search history, YouTube history, and data from sites that partner with Google. This information is used to provide aggregated and anonymized insights into user behavior across devices. Users can manage their Google ad personalization and opt out through Google’s Ads Settings and the Google Analytics Opt-out Browser Add-on.
Email Communications
If you provide your contact information, we may send you communications regarding legal services, updates, educational content, or Firm news.You may unsubscribe from marketing emails at any time using the unsubscribe link included in those communications.
Disclosure of Information
We may disclose information:
To service providers assisting the Firm
To comply with legal obligations
To protect the rights, safety, or property of the Firm or others
In connection with a merger, acquisition, or business transfer
With your consent
Data Retention
We retain information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Security
We use reasonable administrative, technical, and physical safeguards designed to protect information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Children's Privacy
Our website is not directed toward children under the age of 13, and we do not knowingly collect personal information from children under 13.
External Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites.
Changes to This Policy
We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised effective date.
Contact Us
Ramos James Law, PLLC2800 S I-35 Frontage Road, Suite 265Phone: (512) 955-5457Emai: info@ramosjames.comWebsite:https://www.ramosjames.com